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To learn more or opt-out, read our Cookie Policy. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. They were really good. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. For third party ticket resellers, it gets even more complicated. Unless you want a refund. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Terms at draftkings.com/sportsbook. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. 2021 The Associated Press. Whenever that might be. EIN: 41-0953924. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Customers complained to the press and filed lawsuits. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Powered and implemented by FactSet. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. As if the cancellation of sporting events and concerts wasnt enough. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Looking to sell? 3. Viagogo, a tickets marketplace, bought StubHub in February 2020. Receive a coupon for 120 percent of your original purchase*. Suite 1800 Financial Center This station is part of Cox Media Group Television. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. 100 As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Join us for a free, virtual event for International Women's Day on March 8! StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. For your convenience, we will directly add it to your StubHub account once the event is canceled.. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. You don't throw him out of the restaurant," Rossman said. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. A StubHub official said Wednesday the company doesn't discuss active litigation. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Payouts delayed for events before COVID-19 shutdowns. Postponed events may not be eligible for refunds. The event was canceled and turned into some online-only baloney. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Your donation today powers the independent journalism that you rely on. Learn more about disclosing health and safety requirements on your listing. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Got our money back last week. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Theres a lot happening in the world. Today 3/27 #Stubhub updated their policy for CANCELED events. Odds & lines subject to change. At regular volume, we can afford to take that risk. Select the ticket group you'd like to sell. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. The credits are valid through the end of 2022. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Unless you want a refund)." SBNation.com. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Tel: 601.427.4050 How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. The agent will be able to grant you a refund if your scheduled event has been canceled. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Events that were postponed or rescheduled wont be refunded, Fowlks said. By attending the event, you assume all risk of exposure to COVID-19. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Postponed events may not be eligible for refunds. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. There's class action suits, that they violated their fan protect guarantee," Rossman said. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Then theres the question of the legality of the move, beyond any ethical shortcomings. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Lets pick a winner in every mens college basketball conference tournament. Sucker punch in OVC tournament leads to 3 ejections. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. But why is insulin so expensive in the first place? The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Simply go to your. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Copyright 2023 CBS Interactive Inc. All rights reserved. StubHub is here for you. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. If an event is rescheduled or postponed, your ticket will be good for the new date. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic.

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