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All rights reserved. Includes the three remuneration tribunals: statutory and other offices, parliamentary and local government. The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! Industry: National Services & Agencies. Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. Make an offer of employment after weighing all the available evidence on balance. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". These may include: We will tell you about the checks that apply to the job and we will ask you to consent to these checks before we do them. Ensure you have reviewed the requirements for each stream you are applying for. a range of business processes identification, modelling, analysis, design and Copyright 2015 NSW Public Service Commission. Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview Come join us and influence the future of our great state. why you want to work in the NSW Public Service. The following question is about the 'Commit to Customer Service' intermediate capability. make you a formal offer of employment (in writing). Your application will be reviewed against the requirements of the role. casual, temporary and permanent employment in NSW public schools. Some roles require you to be at least eighteen (18) years old. Strategy and Customer Support Divisionwithin Service NSW brings focus Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). Below are resources to help you prepare for your application, understand the process, and know how to ask for extra help. For further assistance, read the application checklist or frequently asked questions. . Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. is specific to the job you are applying for. If this sounds appealing to you, we welcome your application! Search Criteria. Click here to see what we doTheRisk, The code and framework applied to all PSC employees. In-tray exercises simulate administrative aspects of a role. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. an interview. let them know you have progressed through the assessments. You need to reapply if you find another opportunity. Applications will be reviewed and candidates will be contacted prior to the closing date. Do your research Jump online and read up on Transport for NSW. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. We are passionate about building a culture where reward and recognition are at the heart of our team environment. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for The majority of stages in the recruitment process are managed by FRNSW. Information on all the stages of our recruitment process and what will be expected of you. Our work is continually Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. ensure our focus is always on the customer. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . In the assessment centre youll be asked to complete two activities which each run for approximately one hour. All assessment centres will be conducted virtually via Zoom video conferencing software. Reference checks will be completed prior to offering you employment. are applied. Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. Following a recruitment process an applicant may make an access application under the GIPA Act seeking access to government recruitment information. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. reengineering,and Each test measures something different according to the scenarios they contain. Support business to identify, drive and deliver continuous improvement and Employment and residential checks Fitness/Psych Medical 3. You then prepare a response in the form of a letter, email, memo, or briefing. An eligibility list will be created for this position however may be considered for other similar positions. Recruiter: usually affiliated with HR and responsible for the HR recruitment process. Closing date: 16/03/2023 - 10:00 AM. Occupational Assessment, Screening and Vaccination against Specific Diseases - this is a Category B position. To become a teacher in NSW public schools, you should apply for the . opportunities for improvement You do not need to attach a resume or cover letter. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Candidates will not progress if they do not compare as well against other candidates. other activities, such as group exercises or role plays. (BPM) to ensure effective governance and best practice processes and principles There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. Includes data collections from the past 20 years. Attention: NSW Caretaker Period has commenced: During the NSW Election caretaker period there will be no significant updates to this website. If required, additional screening checks may be conducted, including: Given the high number of applications received for some roles as well as our commitments to employment practices that are fair, responsive and inclusive, the time for recruitment does vary and can occasionally take longer than expected. Information for graduates with disability. Manage a portfolio e.g. The rules and guidelines for work in the sector. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers. HNE Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Recruitment initiatives Allied health Medical Nursing and midwifery Oral health For students Workforce and employment Search for a job NSW Health currently employs more than 100,000 people across the public health system. If you are the successful candidate, well done! All other streams will only need to attend one assessment centre. It isn't done without proper strategic planning. Test your computer equipment before you start. Some things that might help you get a job in the NSW Public Service in the future include: Ask for feedback. Biographies and information on our current board members. All our assessment processes involve at least one interview. ensure our focus is always on the customer. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive. Give yourself the best opportunity to show how you suit the job. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate. How to request and access PSC information under the GIPA act. Information for graduates with disability, Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . Our common interview format is the structured behavioural interview. Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. Our work is continually About. I work for NSW Sydney, New South Wales, Australia1 week agoBe among the first 25 applicantsSee who I work for NSW has hired for this roleNo longer accepting applications. We are focused on delivering first-class customer service, digital transformation and regulatory reform. become familiar with all aspects of the job. The recruitment process may include: an assessment of your application. You usually have a limited time to do the task. You must submit a separate application for each position for which you wish to apply. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Includes the NSW Government Graduate program, recruitment and selection guide, NSW Public Service talent pools, assignments, transfers and secondment guides, onboarding and exiting information, and the NSW Aboriginal internships program. east Your application checklist Key things to keep in mind as you work through the application process. In this stage you will be asked to provide information about your experience, interests, and education. uses specific examples of what youve done and what youve achieved. We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance. optimise business outcomes, jyostna.channamadhvuni@customerservice.nsw.gov.au. Review the role description to help you understand the capability and other important things about the job. explain how youve shown your knowledge, skills, and abilities in a certain situation. Tell us what happened because of what you did describe the impact on the customer experience. Cancer Council NSW is an inclusive place to volunteer and work. a range of business processes identification, modelling, analysis, design and Competitors: Unknown. Use full sentences, check your spelling and grammar, and stay within the word limit. Allow 2-3 hours to complete the entire application. The same applies if you are a recruitment agent. make informed recruitment and selection decisions. Learn more about the legal requirements for recruitment in the NSW Public Service. This means that only persons from under-represented groups may be eligible to apply for some roles, or different steps may be used to recruit persons from under-represented groups. Our recruitment processes help you to show how you are the person best suited to the job and the agency. COVID-19 Vaccination: If you are offered a role in the NSW Government Graduate Program, you may be required by the agency offering the role to be fully vaccinated against COVID-19, and to provide proof of vaccination. Complete your application using the online form on. Information about adjustments throughout the recruitment process and how we can support you. These questions are often framed to get a personal response. A technical skills assessment measures your professional or occupation-specific skills. You can use this time to research and prepare your proposal, analysis or response. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. for a dynamic Process Improvement Coordinator to join the team. We structure them according to: All our assessment processes involve at least one interview. Personality questionnaires are useful to gauge how likely you will fit in a job or team. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to: SESLHD-AboriginalWorkforce@health.nsw.gov.au This is where we ask all candidates the same set of questions. The purpose is to determine if you can do a technical part of a job. 4. Enabling workplaces where everyone is valued and can participate. efficient enhancements in operational efficiency, customer service, systems and customer service on behalf of the NSW Government and Review your previous work (paid and volunteer) and study experiences. I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement We want to find the best people out there for our team - but we also want to make sure that we find the right team for you! Candidate documents are not kept for future jobs. Role:Process Improvement Recruitment offers a great opportunity to build workforce diversity whenever a vacancy occurs. practice application and interview questions based on the focus capabilities More information. At Service NSW, a positive customer experience is our highest priority. This is your chance to show us who you are and put your best foot forward! assist with interview and other assessment techniques. We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. Information on how to request adjustments to the application and assessment process if you need them. customer experience to all citizens across NSW. other activities, such as group exercises or role plays. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. dealing with a question or complaint for a customer service-focused job.

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