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You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Interview questions and answer examples and any other content may be used else where on the site. ", "I have three philosophies when it comes to my work. Our interview questions and answers do not represent any organization, school, or company on our site. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Consider sharing how patients react to the way you communicate. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. ", "I am happy with what I do as a pharmacy tech. Answer dates might appear two to three weeks before they were published. - I'm a recent graduate of San Jose state. I like working in an industry where genuine care is valued. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. I cope with these emotions by telling myself that it's not my story, it's the patient's story. I know what I want to be done and how I want it done, so it's often easier to do it myself. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. My weakness is taking on too much and not delegating. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. You are showing the interviewer that you are highly capable in either situation. ", "I'm a bit of a nerd. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Finally, end your response by talking about the positive outcome. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Behavioral 2. But her prescription was on troubleshoot, and no one order it. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. ", "I have the basic procedural skills for this team position. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. It's best that the person knows the reasons why so that they can learn from the experience. Know peds RSV scenerio : it's big now on the news . Some patients need a lot of attention; some want less, and some need boundaries. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. We also raise chickens and goats and have a couple of horses as well. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. My approach is to tune out the negativity and try to figure out why the personality is difficult. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. This accuracy ensures that patient care transitions from one caregiver to the next. We had in services to help us prepare. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". We wanted to create a resolution with this person. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. I also keep myself open to my colleagues so that they can know and understand me better as well. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". This could include increasing budgets or improving patient care. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. We also met the needs of our team by protecting the positive culture we had worked so hard to create. One for the clinic, one for me, and one for the patient. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. At the end of the day, many role titles are fluid. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Reiterate to your interviewer that you are aware of the stressors that come with this role. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. ", "I dislike when there's work politics. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. My approach is to be empathetic, soft-spoken, and truthful. 91% said yes. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. What makes you want to give back to your community? Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I am a very hard worker who is eager to become a team member with Kaiser.". But I don't want you to be surprised by the information. Also, for every month with zero sick days, a bonus was added. I work good under stressful situations, and I'm good at resolving patients' problems.". The sheer size of Kaiser Permanente makes them a very culturally diverse organization. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Learn more here. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Sign In. It seems you would be a wonderful teammate to have around. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. I am an attentive listener and a compassionate caregiver. ", "I like my job, and I enjoy what I do. ", "I work good with minimum supervision, but I also enjoy working with a team. I love working as part of a team and my colleagues take well to my personality. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? One is ABC, and the other is XYZ. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. ", "You are searching for someone with 5 years' experience and I have two. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. This is a great start! Borja estimates that. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Discuss the reasons why will you be great at this job. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Take a few minutes to tell the interviewer a few things about yourself. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. I carry around a notebook and write down important facts if I think there is a chance I will forget them. Kaiser Permanente is 100% focused on the service that they provide to their patients. These relationships are created from the ground up. Submit as soon as possible so that you will have more time to gather the required supplemental documents. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. This approach has greatly reduced in-house issues related to communication. Definition. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Do you feel it demonstrates that you're committed to knowing and supporting a group of people? When have you had to adapt to change in the workplace? ", "I'm very interested in clinical research. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Did you consider that the patient's physical pain or feeling ill would make his temper short? Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. They want to know that your passions align well with what Kaiser Permanente is offering. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. 57 questions about Interviews at Kaiser Permanente. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. leader vs. follower). My documentation is strong, as well. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Great work giving your example and then highlighting how you corrected the error. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. "I find that with the right company, it's pretty simple to balance life and work. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. 3. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Dental benefits. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. ", "I think my weakness is that I take too much to do. You can begin with your recent education, family life, volunteer work, or talk about your travels. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor.

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